Factory Automation - Americas

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Please note: Our website is undergoing transition to a new platform and therefore there are two distinct places to either “Login” or “Sign-in”. This User ID Login is limited to our partners and employees. Your email address Sign-in is found on the Service and Support/Support Center, Downloads, or My Software page. If you have not registered your email address, you can do so on those new pages.

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Privacy Statement

Mitsubishi Electric Automation, Inc. (MEAU) is a privacy conscious organization and is strongly committed to your right to privacy. By submitting identifying data, a visitor to our web site is agreeing to MEAU’s use of such data as described in this privacy statement. You know you have choices and are making an informed decision when choosing to communicate with MEAU on our web site.

MEAU obtains very little identifying information from visitors to our web site and only for a narrow set of purposes. Typically, identifying information is collected:

  • as registration data for certain areas of the site
  • through e-mail forms contained within the site
  • through one of our e-commerce functions

The personally identifying information collected may consist of basic contact information: Name, Title, company address, email address, and telephone and fax numbers. It is MEAU’s policy to limit the information collected to only the minimum information required to fulfill a visitor’s request.

Visitors also have the opportunity to purchase MEAU products from our Shopping Center. We will collect order information and a customer's credit card information, where applicable, in order to facilitate shipment and payment for the publication.

Visitors are able to send email through the site. Their messages will contain the user's site registration ID and email address, as well as any additional information the user may wish to include in the message. Because we use the web site as a recruiting tool, a visit to the web site may also result in the user sending a resume to an individual within MEAU.

MEAU’s policy is not to seek any sensitive information through our web site unless legally required for recruiting purposes. Sensitive information includes a number of types of data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; trade union membership; physical or mental health; sexual life or criminal record. We suggest that you do not provide sensitive information of this nature. If you do wish to provide sensitive information for any reason, MEAU accepts your explicit consent to use that information in the ways described in this privacy statement or as described at the point where you choose to disclose this information.

Our site makes limited use of cookies. In order to properly manage our web site we may anonymously log information on our operational systems, and identify categories of visitors by items such as domains and browser types. These statistics are reported in the aggregate to our webmasters. This is to ensure that

our web site presents the best web experience for visitors and is an effective information resource.

A user may choose to provide personal information in the following examples:

  • Registering on our site
  • Ordering
  • Submitting resumes or work history information
  • Contacting us for further information

Information attained by the site is used only for the intended purpose stated at the time that the information is collected. This data is not shared with other entities in the firm for secondary or unrelated purposes, or shared with a third party, unless otherwise disclosed at the point of collection. If there is an instance where such information may be shared, the visitor will be asked for permission beforehand.

MEAU will not use personal data collected from our web site to facilitate unsolicited marketing activities.

MEAU will only disclose information to third parties under the following circumstances:

  • as required by law through subpoena, search warrant or other legal process
  • when explicitly requested by a visitor
  • when required to deliver publications or reference materials requested by a visitor

MEAU’s web site does not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

In instances where a site user can link to another entity’s web site, MEAU assumes no responsibility for the information practices of those sites, and encourages visitors to review each site's privacy policy before disclosing any personally identifiable information.

As a policy, visitors are not required to register to gain access to areas of the MEAU web site. In certain cases in the future, as your MEAU web site experience expands, we may require visitors to register in order to obtain a user ID and password for authentication and secure access to a transaction or certain business confidential or other proprietary information services.

Personally identifiable information provided to MEAU through its web site is provided voluntarily by visitors. Visitors have the ability to unsubscribe from mailing lists or any registrations.

MEAU has implemented generally accepted standards of technology and operational security in order to protect personally identifiable information from loss, misuse, alteration or destruction. Only authorized MEAU personnel are provided access to personally identifiable information and these employees are committed to the confidentiality of this information. MEAU’s policy is to use secure socket layer (SSL) technology for the protection of credit card information submitted for Shopping Center orders.